An AI guest-services agent that answers the phone
Chirp AI Voice picks up inbound guest calls, talks naturally, pulls the reservation and property details while the caller is on the line, texts follow-ups, and hands off to your team when it should. Every call lands in Sparrow Intel with a recording, transcript, summary and action items.
Hear it for yourself
A real call, handled end to end by Chirp AI Voice
Listen to a sample call
Hear Chirp AI Voice in actionThe questions it answers all day:
What's coming next
In development with early-access teams; not available today.
Take direct bookings over the phone
Offer extended stays and late check-outs
Upsell add-ons during live calls
Turn your phone line into a revenue channel
What happens when a guest calls
No script tree. Chirp AI has your live data while the caller is still on the line.
The call comes in
A guest dials your Chirp AI number. Chirp AI answers in natural speech and detects the caller’s language.
It knows who’s calling
The reservation is matched by phone number, or by a confirmation code the caller reads out.
It answers from your data
Wi-Fi, parking, access codes and checkout time from the property guidebook; policies from your knowledge snippets; availability from the live calendar.
It resolves or transfers
If Chirp AI can handle the call, it does, from start to finish, texting a check-in code or booking link when that helps. If the call needs a person, it transfers.
The call lands in Sparrow Intel
Recording, full transcript, summary, sentiment, action items and issues — ready for Rules to turn into tasks.
Live data, not a script tree
Chirp AI Voice has your Sparrow Intel data while the caller is still on the line: the reservation, the property guidebook, the account’s knowledge snippets, the calendar, and what was said on previous calls from that number.
- Guidebook answers: Wi-Fi, parking, access, checkout
- Knowledge snippets answer policy and operational questions
- Live availability for a new or extended booking
One brain across voice, messages and reviews
Chirp AI Voice draws on the same Knowledge Hub as Conversations and Reputation Management. Edit a snippet once and the voice agent knows it within moments.
- Knowledge snippets sync to the voice agent on every create, edit or delete
- Test your own agent from the browser on the Voice page
Every call becomes a record
After the call ends, a Voice Conversation appears with the caller’s number, duration, detected language, sentiment, an AI summary, action items, cleaning and maintenance issues, related reservations with PMS links, the recording and a full turn-by-turn transcript.
- No Speech and Transferred to Human chips flag calls that need a look
- Internal Discussion and Notes tabs, like every other conversation
- Recording and transcript on every call
Calls drive Rules and Predictions
Voice Conversations are a Rules target: a maintenance issue raised on a call can become a task in your PMS, Breezeway, Asana or a webhook, automatically. And what guests say out loud feeds the same prediction engine as their messages — a frustrated caller who never types is no longer invisible.
- Conditions: action items, cleaning or maintenance issues, sentiment, property, property group
- Actions: send an email, or create a task
- Voice signals inform Review Predictions
What it handles
Inbound calls, 24/7
Answers every call to your Chirp AI number, day or night.
Caller identification
Matches the reservation by phone number or spoken confirmation code.
Guidebook answers
Wi-Fi, parking, access codes, checkout — from the property guidebook.
Availability checks
Live calendar availability for new or extended stays.
SMS follow-up
Texts codes and links mid-call into the unified inbox.
Human transfer
Hands the call to a person when it should.
Recording and transcript
Playback and a full turn-by-turn transcript on every call.
Multilingual
Detects the caller’s language and records it on the call.
Rules target
Calls trigger emails and tasks like reviews and predictions do.
Frequently asked questions
Does Chirp AI Voice make outbound calls?
No. It answers inbound calls to your Chirp AI number.
How do I set it up?
The Sparrow Intel team configures the agent, the number, the greeting and the transfer destination with you. Request access and we’ll reach out.
What does it cost, and when is it generally available?
Chirp AI Voice is in early access and isn’t part of a standard plan yet. Request access and we’ll talk through fit and pricing for your portfolio.
Why did it answer something wrong?
It answers from your knowledge snippets and property guidebooks. If the right information isn’t there, add it — snippets sync to the agent automatically.
Which calls show up in Sparrow Intel?
Calls to your Chirp AI number. Calls to your other lines are not visible to Sparrow Intel.