As a property manager with a large portfolio of listings, consistently securing 5-star reviews is essential for maintaining your competitive edge and reputation across OTAs like VRBO, Airbnb & Booking.com. Here’s how to elevate your service and streamline guest experiences at scale.

Five-star reviews can make or break your short-term rental business. Creating a welcoming and well-maintained space ensures guests feel comfortable and valued. It’s more than just covering the basics—thoughtful details and personal touches can set your rental apart from the competition.

Their platform’s AI-driven insights and review prediction features also enable you to automate actions, leading to an increase in positive reviews and a proactive approach to managing guest experiences.

This versatile solution is suitable for hosts of all sizes and operates globally across all geographies. Reviews, guests, private feedback, and all other guest-submitted content are translated and displayed in both English and the original language of the text.

When booking a vacation rental online, most people follow a similar routine. They scan the photos, check the location, ensure the amenities match their needs, and then look at the reviews. Whether it’s on platforms like Airbnb or TripAdvisor, vacation rental reviews significantly influence potential guests.

Managing guest reviews is critical to building trust and driving success for vacation rental managers. Reviews are like word-of-mouth recommendations, influencing guest decisions and boosting your property’s reputation. However, manual review management is time-consuming.