Reviews Redefined

Advanced Guest Review Solutions for the Modern Vacation Rental Industry

Benefits & Features

Enhance your hosting experience with Sparrow Intel, the ultimate review-centric platform designed specifically for the vacation rental industry. Seamlessly manage reviews, automate responses, and gain valuable insights to elevate your property portfolio.

Unlock the full potential of your rental properties by boosting guest satisfaction and optimizing performance with Sparrow Intel.

Trusted Compatibility & INTEGRATIONS

coming soon

Boost Rental Performance

Elevate your property rankings and click-through rates with Sparrow Intel. Amplify your performance by harnessing positive sentiment and increasing your host engagement. Attract more potential guests, deliver exceptional experiences, and unleash the full potential of your rental revenue.

Unified Review Management

Simplify review management with Sparrow Intel’s powerful unified inbox enabling you to quickly read, filter, and respond to reviews from sites like Airbnb, Expedia, Booking.com, and VRBO.

Auto-Response & Chirp AI

Save time and craft personalized and impactful responses to reviews with customizable templates or Sparrow’s innovative Chirp AI.

Performance Dashboard

Monitor your property’s success with Sparrow’s comprehensive dashboard, offering a clear view of your portfolio’s review performance over time.

Portfolio-Wide Insights

Organize and analyze data-driven insights across your entire property portfolio, or create property groups for location-specific tracking and optimization.

AI-Powered Review Predictions & Analysis

Uncover hidden opportunities by leveraging AI to analyze guest feedback, predict review outcomes, and pinpoint key areas for improvement.

Request Guest Feedback

Gather feedback internally at any time during or after guest stays. Act quickly on in-stay and post-stay feedback before it becomes a public review. Automatically prompt guests who leave 5-star feedback to post on the booking platform.

Sentiment Tracking

Gain a deeper understanding of your guests’ experiences by tracking sentiment trends across all your reviews from various channels.

Categorization & Analysis

Discover emerging trends and preferences by categorizing and analyzing specific aspects of your property or guest experiences.

Cleaner & Inspector Reports

Drive continuous improvement by setting performance goals, monitoring team progress, and identifying areas of strength and opportunities for improvement. Ensure top-notch service for your guests and gain valuable insights to make data-driven decisions and maintain a high-performing workforce.

Rules-Based Engine

Maximize efficiency with our sophisticated rules-based engine for powerful features like auto-responses, notifications, and prompts to guests.

WHY SHOULD WE CARE ABOUT REVIEWS?

Travelers who read online reviews before booking

0 %

People who trust online reviews as much as they trust recommendations from friends

0 %

Travelers who are more likely to book when business owners respond to reviews

0 %

Say a thoughtful response to a negative review improved their impression of a buiness

0 %

More Reasons to Choose Sparrow

Policy Compliance & Review Removal

Safeguard your property’s reputation with Sparrow Intel’s robust feature for managing out-of-policy reviews. Effortlessly flag and mark reviews for removal, addressing those that could negatively impact your overall review score.

Automated Task Creation

Empower your team to efficiently manage cleaning and maintenance issues using AI-generated tasks based on guest feedback.

Comprehensive Team Integration

Enhance collaboration and efficiency with Sparrow Intel’s powerful team tools.

Property Performance Overview

Get a quick snapshot of your property or property group’s performance, including key metrics like the total number of reviews and review scores.

Testimonials

Sparrow Intel has significantly transformed how we handle reviews and track property performance. Chirp AI has been a game-changer for us, allowing us to craft thoughtful and impactful responses to guest reviews while significantly reducing the time spent managing feedback. Sparrow Intel's ability to provide insights into guest preferences and property performance has empowered us to make data-driven decisions, ultimately leading to improved guest satisfaction and increased bookings. I wholeheartedly recommend Sparrow Intel to any vacation rental host looking to optimize their business and provide an exceptional guest experience.

Roami’s experience with Sparrow Intel has completely reshaped how we approach review management and property monitoring. The platform delivers invaluable insights into guest behavior and property trends, empowering us to make strategic decisions to enhance guest satisfaction and booking rates. Crucially, Sparrow Intel has been instrumental in helping us maintain high ratings during our growth, ensuring that we continue to provide top-notch service even as we expand. With Sparrow Intel, we’ve become adept at identifying potential cleaning and maintenance issues, as well as flagging guests who might be dissatisfied, allowing us to reach out proactively with personalized communication. Roami confidently recommends Sparrow Intel to any vacation rental host seeking to optimize operations and deliver a superior guest experience.

AirBnb have a quality initiative now whereby the algorithm and the listings need to be getting the top reviews every single time. In recent years, travellers are willing to pay more for their stay but do expect a high level of service and better amenities. With that, we need to identify problems that come through reviews or guest feedback. The Sparrow AI tool allows us to identify problems sooner, but also allows us to see when guest communication suggests they are unhappy, which then allows us to rectify or save potentially poor reviews. This has revolutionised our scores and increased them. We've managed to substantially decrease the length of time it takes to identify a problem and get it resolved, and through that have been able to get better review scores which has led to more bookings.